Scraptivity Scrapbooking Community and Store

Get Your Questions Answered

Monthly Kit Billing

Do I pay for my monthly subscription all at once?

No, but we can make exceptions. The most popular option is to select a monthly payment option when you join. We will then charge your credit card or bank account about five business days before your subscribed month.

If you are uncomfortable with storing your account numbers on our secure server, we can arrange for a one-time billing for your entire subscription period.

When do you bill me?

Your credit card or bank account is charged when we process your order and produce your shipping label. This is normally done a few days before or after the start of the month. Those who choose PayPal or Interac (Canadian debit), we email payment requests just before the start of month.

Can I pay by direct debit from my bank account?

Yes. Canadian banks offer you the ability to email funds through Interact also known as CertaPay. This can be set up for recurring billing. Contact your bank for more information or visit www.certapay.com. To use this feature on our site, proceed through checkout and select “phone/fax” as your payment option.

Can I pay by cheque?

We offer both PayPal and Interac as an alternative for credit cards. If these methods do not meet your needs, we will accept a cheque; however, your kit will not be mailed until the cheque has cleared with our bank. This can cause a delay in delivery of two or three weeks.

General Site Information

Can I still participate in your forums if I do not subscribe to your kits?

Yes. Scraptivity™ is an online community where scrapbookers around the world – and especially in Canada – can share ideas, techniques and general views on scrapbooking. All we ask is that users be registered to ensure we can properly manage our discussion board and picture gallery. Click here for more details on our community guidelines.

Why do I need to register to use your site?

In order to offer a safe online community, we ask that everyone wishing to participate in the discussion forum or picture gallery register. This way, we know who is in our community. However, you have the choice of not sharing your real name or email address with other members. Click here for more details on how to use our online community.

Monthly Kit Facts

Which companies do you represent in your kits?

You will see three types of suppliers in our kits:

leading scrapbooking manufacturers that you see in magazines or at your local scrapbooking store
Scraptivity™ clear rubber stamps and general embellishments that include such items as fiber, ribbon, tags and buttons
popular findings from our own brand, Findings & Things™. Here, you will most likely see walnut ink, metal findings, beads and altered book supplies

What will I find in the monthly kit?

Inside each kit, you will receive:

a copy of our Notions™ newsletter which contains layout samples, sketches, how-to techniques plus other items of inspiration to help you scrapbook your memories
a minimum of 14 papers, which includes patterned paper and, at times, specialty paper from leading scrapbooking manufacturers, along with co-ordinating cardstock from companies such as Prism and Bazzill
embellishments such as fiber, ribbon, buttons, eyelets, hardware, slide mounts, wire – always an assortment of items from the traditional to what’s new on the market
Scraptivity™ clear rubber stamps that cling to an acrylic block. New members receive a complementary stamp block with their first kit

Why do you promote products each month that are not included in your monthly kit?

No two scrapbooker’s toolkits are the same. Our monthly kits focus on the materials and our monthly email will let you know what tools and adhesives you will need to complete the techniques. At times, we will offer some complementary products as well such as rubber stamp ink. Should you decide to add a monthly add-on feature to your next kit, you will not see an increase in your shipping charge.

Can I view past kits?

Yes. All past kits are archived under past kits. You’ll see the new monthly kit on our website the first business day of the month plus a sneak peek as to what’s coming next month.

Can I find out your theme before you ship the kit?

Anticipation can be a great thing! We don’t share the theme until the first of the month when it’s posted on our web site. We do, however, offer a sneak peek as to what to expect in our monthly email notice, on our Show & Tell discussion board or in see our kits.

What if I don’t like the colour or theme?

One of the best challenges in scrapbooking is using materials you wouldn’t normally purchase so you don’t get stuck in a design rut. Our kits are a great way to try out new papers, colours and techniques. You will find that the contents of each kit are very broad to suit a variety of scrapbooking styles. That said, we’re not satisfied if you’re not. We will gladly return your unused kit, less shipping charges.

Monthly Kit Subscription

Can I cancel my subscription?

Yes. There are no penalties for canceling your subscription. We ask that if you want to return your unused kit for a full refund that you do so within 10 business days. Please note that we do not refund shipping charges. We would also like to know why you are canceling so we can continue to work on improving our products and service.

Can I return a kit if I don’t like it?

Yes. If you’re not satisfied then we’re not satisfied. We will need to have your kit returned within 10 business days. Contact us first so we can determine if you want a full refund or a credit towards the next month’s kit. Please note that we do not refund shipping charges.

Do I need to notify you when my subscription ends to stop billing?

No. At the end of your enrollment period we will ask you if you wish to continue. If we don’t receive a confirmation back we will cancel your subscription and no further kits will be billed or shipped to you.

I notice that you have varying subscription fees. Is this what the kit costs or is it an additional cost?

Our monthly kits have a retail value that range in value, depending on what’s inside. Your subscription fee is the actual cost you will pay for a monthly kit. It is not an additional charge. For instance, a three-month subscription means each kit sent to you will cost $40.99 while a six-month subscription will cost $38.99 per month and so on. In addition, there is no additional fee for using our site’s features.

I like some of your past kits. Can I include them in my subscription?

People who sign up for a 12-month subscription may purchase past kits at their monthly rate of $36.99. This is a bonus feature exclusive to this subscription level. The past kits are automatically discounted in the store at the time of joining. The other way to purchase past kits at a discount is to save and use your Reward Dollars.

Here is how to add past kits to a subscription:

On our “Join Page”, select your subscription type and then start month. Add to your shopping cart. Then go back to the “Join Page”
Select which past kit or kits you would like to add to your subscription. Add to your shopping cart
Continue shopping or check out
Your added past kits will appear on your on-line bill at our regular price of $42.99 and will remain at this price until you check out. You will also see it at this price on your online store purchase confirmation email. Please note that at the time of actual billing your kit price and associated taxes will be reduced to match that of your monthly kit subscription. For instance, should you join for 12 months and add on two past kits, each kit will be billed to you at $36.99. There will be a second email confirming your actual purchase price and that your credit card has been billed.

Reward Dollars

Reward Dollars are earned on all regular product purchases, including monthly kits. Customers earn $10 Reward Dollars per $150.00 spent, not including taxes or shipping. Current subscribers are eligible for Reward Dollars on any purchases made at Scraptivity. Customers without an active kit subscription will have their Reward Dollars calculated on purchases from January 2007 onward. Past subscribers who choose to start a new subscription of three months or longer will become eligible for Reward Dollars on purchases made before January 2007 once they reach the third month of their new subscription.

Reward Dollars can be used to purchase any product from our online store, excluding current kits. They are applicable toward the product price, and cannot be used for taxes or shipping charges. If you would like to know how many Reward Dollars you have earned, please send us an email. We will calculate them for you and provide you with codes. When making a purchase, simply write your code in the Notes section during the check-out process and we will apply your Reward Dollars to your order.

Rubber Stamps

Why are your stamps clear?

We’re always looking for what’s new and different, and clear rubber stamps are definitely just that. They’re becoming increasingly popular with stampers for they are easy to store, make crisp and clean images and enable exact placement which is great for those of us who are picky, are shadow stamping or making collages.

How do I use them?

Your clear stamps effortlessly cling to acrylic blocks or any smooth surface. No special adhesives are needed. After you’re done stamping clean them and then replace on the laminated stamp sheet that came with your set.

How do I get an acrylic block?

We provide a complementary 2.5” x 2.5” acrylic block to all new subscribers. Our store also has a selection of blocks in different sizes for purchase.

How do I care for the clear stamps?

Clean your clear stamps with stamp cleaners, soap and water, baby wipes or rubbing alcohol. Avoid solvent and oil-based cleaners such as acetone and bleach.

Are my stamps okay when they stain?

Yes. Clear rubber stamps will stain but this will not affect their performance. A stained stamp can still be used with a white or light coloured ink without the colours mixing. Just be sure to clean them before you begin stamping with a lighter shade.

What types of inks can I use?

All ink types are safe to use with your clear stamp. However, solvent inks – like StazOn – should be immediately cleaned off your stamps once you’re done.

What is your angel policy for Scraptivity™ rubber stamps?

We are happy for you to use Scraptivity™ rubber stamps for work that you make for resale as long as the image you use does not exceed 100 times. If so, please contact us for commercial licensing terms.

We ask, when possible, to credit the image back to Scraptivity™. Should your work contain a credit back to us and be printed in a commercial scrapbooking or stamping magazine, we will award you with $50 merchandise store credit.

Monthly Kit Shipping Details

What are your shipping charges?

For Canadian orders, we use an automated program that links to Canada Post. It will display your actual shipping cost before you pay for your order. For US orders, we offer a flat fee of $10.60 Cdn which is about $9 US. Monthly kits are assembled in Canada and leave our US warehouse. For international orders, we will email shipping options once you have submitted your order. In general, international shipping rates are between $15 to $42 Canadian depending on the type and speed of service selected.

What is your shipping method?

Our primary carrier is Canada Post Expedited Parcel. This is an affordable and efficient system for parcel delivery. US monthly kits are shipped via the United States Postal Service. How long does shipping take? Kits shipped within Canada can take between 1 and 5 business days for most destinations. Kits shipped to the U.S. can take between 3 to 11 business days depending on your location. International orders can take about seven business days when shipped air and up to 8 weeks when shipped surface.

When processing our monthly kits we start with the furthest destinations from our shipping location (Toronto, Canada). This way kit subscribers receive kits roughly at the same time of the month.

How long does shipping take?

Kits shipped within Canada can take between 1 and 5 business days. Kits shipped to the U.S. can take between 3 to 11 business days depending on your location. International orders can take up two weeks. We do ship the furthest destinations first to ensure that all members roughly receive their kits as close to the start of the month as possible.

Do I pay extra shipping for the monthly add-ons?

No. If you choose to add on one of our featured monthly items to be included in your next kit, you will not pay any additional shipping costs.

How can I include purchases in my next monthly kit?

The option to have your purchases included in your next monthly kit is stored in the "shipping page" of the checkout process. In this page, select "ship with my monthly kit" in the address pull-down bar.

Will added store purchases increase the shipping charge of my monthly kit?

We offer up to 2 additional pounds for each purchase made in our store when it is shipped with the monthly kit. Should your order exceed this amount – which is very unlikely – we will notify you of the increased cost before we ship.

Damaged Packages

We will gladly replace any damaged items or kits. Contact us before you mail anything back.

Store & Shipping Policy

When do you ship my store purchases?

If you are not adding your purchase to your next monthly kit, all orders are shipped within one or two business days of receiving payment. If we cannot make this time commitment, we will notify you by email to let you know when your shipment will be sent.

What is your shipping method?

Our primary carrier is Canada Post Expedited Parcel. This is an affordable and efficient system for parcel delivery. US orders, when shipped with our monthly kits, leave our US warehouse via the United States Postal Service.

What is the currency of your prices?

All prices are in Canadian dollars. For your convenience, you may convert these amounts into estimated U.S. dollars or any currency of your choice. To do this, click on the “arrow” beside the Canadian price. Your selected currency will be seen as you continue through the store and checkout.

All orders will be billed in Canadian dollars, however, your credit card company or bank will calculate the actual exchange rate and charge you accordingly. You will not see much of a difference as to what’s on the site and what you are billed.

Damaged Packages

We will gladly replace any damaged item. Contact us before you mail anything back.

Returns

We’re only satisfied if you are satisfied. Should for any reason your purchase does not meet your expectations then we will gladly refund the price of your purchase less shipping charges.

We only offer refunds for unused and un-opened packages that are returned within 10 business days. Before you return it, please contact us to ensure a smooth transaction.

What taxes to you charge?

All Canadian residents are charged the Canadian Goods and Services Tax (GST) of 7%. U.S. and International residents are not charged this tax.

Residents of the province of Ontario are charged a Provincial Sales Tax (PST) of 8%.

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Show & Tell Policies

Do you have a detailed policy for your Show & Tell forum and picture gallery?

Yes. In order to participate in both the Show & Tell forum and picture gallery, all users are asked to read and accept our community policies. Below is a more detailed description.

Scraptivity™ does not allow any harassing or offensive messages, which include those that express racism or hate, are vulgar, sexually explicit, obscene and contain profanity (including asterisks and symbols to replace the words).

We do not permit users to make personal attacks or libelous remarks about a company or an individual.

As a user, you are to understand that offensive or libelous messages do not represent the views of Scraptivity's design team and management.

As a user, you are to understand you should not publicly post personal information such as phone number and address. Should you wish to share personal information please use personal and private email.

As a user, you are to understand that all posts are in the public domain. Although you retain copyright of your uploaded work in the picture gallery, it is free to be viewed and accessed by others.

Scraptivity™ does not permit its Show & Tell forum and picture gallery to be used to promote or advertise products or services for sale. This includes a user signing their name that includes an advertising affiliation.

As a user, you will, as a matter of courtesy, post your message in the correct topic category and understand that incorrect posts will be removed by the moderator. You will not post the same message or post the same content in the forum more than once. You also understand that the forums are for group discussions, therefore; you will not repeatedly post a message to the attention of a single person.

As a user, you agree that should you wish to participate in a swap that you 1) are over the age of 18; 2) will not sell items and the only exchange of funds be for shipping; 3) will only swap materials in the Swap section of the Tell forum; and, 4) understand that Scraptivity™ has no obligations or liabilities regarding any swap activities.

Scraptivity™ has the right to remove any posts that violate the above guidelines at any time, plus to disallow or suspend the violator from further participation in the Show & Tell community.

As a user, you are to understand that Scraptivity™ will do its best to monitor the forum and picture gallery and may not always catch a guideline violation. You can help to make the Show & Tell community safe and friendly by emailing any violations to info@scraptivity.com.

Photo Gallery FAQ

How do I upload a photo?

You must be registered and logged on to upload a photo.

Click "upload photo" on the top, right-hand part of the screen. In the upload screen, select a gallery category for your layout and then click "browse" to find the image you wish to upload. This will bring you to a second screen.

In the second screen, you can choose up to three categories for your work. Remember, all uploaded images will be automatically posted to your "personal gallery." In this screen, you can add a title, description of your work, and key words to help make your image searchable.

Is there a place for me to store all of my work?

Yes. Scraptivity's Show gallery has a "personal galleries" section. This is really an on-line library of your work. Every time you upload an image to a category it is automatically stored in this location.

Is there a size limit for my photo?

The maximum pixel size for your layouts is 500 x 500.

Is there a limit to the number of layouts I can upload?

We have an upload etiquette to be fair to all who are posting their work, please upload only four layouts at one time, per day. This allows the layouts posted before yours to have their time in the front gallery. We would like everyone to be able to share their comments and to support one another. Overloading of the gallery does not give everyone a sincere opportunity to comment honestly on your work. I understand that you may be just loading your layouts into your gallery, however being this is a new site, your work is new to us and we'd like to be able to appreciate it and all other layouts posted.

We thank you for your cooperation on this matter.

I have seen cartoon avatars. Where can I get one?

Visit http://illustmaker.abi-station.com/index_en.shtml to create your very own personal avatar. Caution - this is fun and highly addictive!

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